Returns & Shipping
MichaelsShoeActon.com accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee. Returns must be received within seven (7) days of receipt.
ALL SALE ITEMS ARE FINAL SALE
All shipping charges are non-refundable.
To Qualify For Free Return Shipping, Items Must be Returned To Us Within 14 Days Of Receipt.
MichaelsShoeActon.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fourteen (14) day return period.
Contact Customer Service for availability of desired exchange item(s).
Returns on special orders are not accepted.
Ship your return or exchange through an insured trackable carrier, as MichaelsShoeActon.com cannot be responsible for lost or damaged packages.
An email notification will be sent to you once your package has been received by MichaelsShoeActon.com.
Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from MichaelsShoeActon.com).
Please send your return or exchange to: 262 Great Road, Acton, MA 01720